Accountability is perceiving responsibility for all of one’s work activities and personal actions while following through on commitments. Implements decisions that have been agreed upon while maintaining confidentiality with sensitive information. Acknowledges and learns from one’s mistakes without blaming others and recognizes the impact of one’s behavior on others and achieves results with little oversight. Ownership of one’s action is the expectation and norm for engaging with individuals across teams.

Project Management incorporates planning, organizing, and managing resources to produce successful completion of a project. Being able to manage one’s own time, set priorities, and attain resources to achieve goals.

Decision making utilizes sound judgment to formulate decisions based upon data that has been collected and evaluated. It involves assessing the importance, urgency, and risk associated with each situation and make timely, informed decisions that take into consideration the facts, goals, constraints, and options have been considered before deciding to utilize the most suitable action(s) that are in the best interest of the individual and/or organization.

Professionalism is having the ability to exhibit and encourage the conduct and behaviors that are consistent with agency and governmental standards. To have the ability to assist others to be committed to furthering the organization’s objectives. 

Planning/Implementation plans and organizes work activities while being able to manage several tasks at one time. Having the ability to coordinate ideas and resources to achieve goals. 

Business Politics utilizes the knowledge of the organizational culture and political climate to solve problems and accomplish both corporate and individual business goals.

Business Application aligns the direction, products, services, and performance of a business line with the rest of the organization. Seeks ways to employ technology to optimize individual and organizational performance.

Critical Analytical Thinking is necessary for interpreting, breaking down, and analyzing complex data required to accomplish the activities of an organization. This is necessary to examine data to grasp issues, draw conclusions, and solve problems.

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Effective communication is the ability to express oneself clearly and effectively when speaking and/or writing to individuals or groups while being able to listen attentively ensuring that the information is comprehended by all parties. Information is shared in a timely manner, utilizing the most appropriate method to convey ideas and facts orally using language the audience will best understand.

Human relations develop and maintain effective relationships with others while relating well with others from varied backgrounds and within different situations. Is able to express understanding, courtesy, tact, empathy, concern, and politeness. Encourages constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Emotional Intelligence or EQ is the ability to be aware of, understand, express, and control one's emotional reactions as well as understand and interpret the emotional responses of others with empathy. It involves being self-aware, as well as being aware of, and interpreting body language and voice inflections in others. EQ utilizes additional competencies; effective communication, ethics, and critical thinking and improves professionalism and human relation competency skills. EQ also works to support stress management and resiliency skills.

Negotiation/Persuasion is understanding the necessity for change and helps plan for and accommodate it as creatively and positively, as possible. Being able to attain deals and/or comprises on an individual basis. 

Coachability is being able to empower co-workers to grow and succeed through feedback, instruction, and encouragement.

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